10 general skills or competencies (Job family competencies) for Network Control Center Manager
Skill definition-Applying methods and processes in executing recovery processes in response to a disaster to protect business IT infrastructure.
Level 1 Behaviors
(General Familiarity)
Identifies the methods, techniques, and processes used in developing a disaster recovery plan.
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Level 2 Behaviors
(Light Experience)
Responds to emergency network outages in alignment with disaster recovery plans.
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Level 3 Behaviors
(Moderate Experience)
Partners with teams to implement controls and mitigation strategies to reduce disaster recovery risks.
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Level 4 Behaviors
(Extensive Experience)
Manages all related activities in disaster recovery planning and implementation to ensure appropriateness and accuracy.
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Level 5 Behaviors
(Mastery)
Introduces advanced disaster recovery testing methodologies to efficiently evaluate proposed plans.
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Skill definition-Preparing, assisting, and supporting individuals, teams, departments, and organizations as they undergo IT change.
Level 1 Behaviors
(General Familiarity)
Describes the workflow process of change management implementation.
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Level 2 Behaviors
(Light Experience)
Supports the design and implementation of the change management process.
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Level 3 Behaviors
(Moderate Experience)
Implements change management plans to improve organizational process design.
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Level 4 Behaviors
(Extensive Experience)
Oversees prevention approaches to reduce the potential risk that comes with infrastructure changes.
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Level 5 Behaviors
(Mastery)
Establishes SOPs for managing change requests to reduce service disruptions and system downtime.
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13 soft skills or competencies (core competencies) for Network Control Center Manager
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Lists the key elements of a strategic business performance management system.
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Level 2 Behaviors
(Light Experience)
Keeps a clear idea of work responsibilities and the standards of work expected of own business unit.
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Level 3 Behaviors
(Moderate Experience)
Handles past performance review, business practices evaluation, and potential solutions research.
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Level 4 Behaviors
(Extensive Experience)
Monitors a business performance system to manage all financial processes.
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Level 5 Behaviors
(Mastery)
Measures the efficiency and success of initiatives by monitoring reports, analytics, and KPIs.
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Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Explains the different purposes and uses of our organization's budgets.
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Level 2 Behaviors
(Light Experience)
Produces budget reports showing planned vs. actual variances highlighted and explained.
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Level 3 Behaviors
(Moderate Experience)
Reviews and helps approve major budget adjustments to negotiate and reconcile line variances.
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Level 4 Behaviors
(Extensive Experience)
Monitors budgeting processes to ensure adherence to our organization's financial practices and standards.
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Level 5 Behaviors
(Mastery)
Forecasts asset needs to leverage available inventory and data compilation for annual budgeting.
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Summary of Network Control Center Manager skills and competencies
There are 0 hard skills for Network Control Center Manager.
10 general skills for Network Control Center Manager, Disaster Recovery, IT Change Management, IT Environment, etc.
13 soft skills for Network Control Center Manager, Business Performance Management, Budgeting, Planning and Organizing, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Control Center Manager, he or she needs to be proficient in Business Performance Management, be proficient in Budgeting, and be skilled in Planning and Organizing.